FCT perm sec directs hospitals to strengthen SERVICOM unit
Permanent Secretary, FCT Administration, Mr. Christian Ohaa has directed all government hospitals in the FCT to immediately strengthen their SERVICOM units in order to enhance effective service delivery.
The Permanent Secretary who gave this directive in Abuja on Friday when the FCT Administration played host to the National Coordinator/CEO of the SERVICOM Office, Mrs. Nnenna Akajemeli, and her team during a working visit, said the administration is deeply committed to ensuring that FCT residents get the best services in these hospitals.
Ohaa who received the delegation alongside the Health and Human Services Secretary, Mrs. Amanda Pam, said strengthening this unit will not only improve overall best practices but will also help to reduce the level of dissatisfaction among FCT residents.
The Permanent Secretary, while thanking the delegation for their visit, assured that FCT Administration will immediately put in place machinery to ensure that these hospitals comply with this directive.
Earlier in her remark, the National Coordinator/CEO of the SERVICOM Office, Mrs. Nnenna Akajemeli, explained that the SERVICOM index is a set of business-relevant key performance indicators, KPIs, that provide a standardized method for measuring and comparing performance against service standards defined by an organization.
Akajemeli hailed the Asokoro and Maitama General Hospitals as the best performers in terms of their compliance with the SERVICOM principle, having scored above 50 percent during their evaluation.
She disclosed the yardsticks that were used to evaluate these hospitals to include “the waiting time to see a doctor or assess any other service, having clear directional signs, waiting area, complaints management, adequate information dissemination, wearing of name tags, having a feedback channel and several others.”
Akajemeli added that these indicators, no matter how little, go a long way in ensuring that a patients/customers go home satisfied after their visit to the hospitals because their time is not wasted and they get value for their money.
She, however, called on the management of the hospitals and the FCTA to ensure that areas that still need to be addressed are promptly attended to in order to enhance performance of the hospitals.
Stop transaction on area council's titles--FCTA warns
The Federal Capital Territory Administration has bemoaned the illegal activities of touts and advised the public to desist from transaction on plots of land allocated by the Area Councils until title regularization process is concluded.
The FCT Permanent Secretary and Chairman of the FCT Land Use and Allocation Committee, Mr. Christian Ohaa made this disclosure at the weekend during the meeting of the committee in Abuja.
Ohaa stated that this action has become necessary to reduce the knotty cases of illegal land activities being perpetuated at the Area Councils of the Territory and thereby defrauding unsuspected members of the public.
His words: “The confirmation of titles of the Area Councils can only be conducted after completion of the ongoing Area Councils’ title regularization exercise, and therefore the general public is hereby advised to desist from transacting on the said titles until the conclusion of the regularization exercise”.
Ohaa remarked that by the virtue of Section 297 (2) of the 1999 Constitution as amended and Sections 18 & 1 (3) of the FCT Act respectively has absolutely vested the entire 8,000 square kilometers of the land in the Federal Capital Territory to the Federal Government of Nigeria, and is being managed by the FCT Minister under a delegated responsibility.
According to him, “the Administration has observed that with the recall of Area Councils’ Zonal Land Managers and Zonal Planning Officers back to the mainstream, as well as the suspension of Land allocation by the six Area Councils of the Territory, the illegal activities still persist”.
The Permanent Secretary recalled that the FCT Administration in 2006 had directed the Area Councils to discontinue allocation of land and requested that they update and forward their records of allocations to AGIS for the commencement of the title regularization for thorough cleaning and validation.
He, however, regretted that the administration has spotted some illegal allocation papers being backdated by fraudulent ex-FCT officials and ex-Land officers at the Area Councils; fake letters of allocations and Certificates of Occupancy in circulation as well as farmers, village heads, community heads selling land in the Area Councils, thereby duping unsuspecting members of the public.
Ohaa warned the general public to be wary of these illegal activities by fraudulent people; reiterating that all lands in the entire Federal Capital Territory is vested in the FCTA and can only be accessed through application to the FCT Minister.
The Permanent Secretary used the opportunity to announce that the FCT Administration has several thousands of Certificates of Occupancy (C of O) as well as Rights of Occupancy (R of O) for Federal Capital City, FCC, titles unclaimed in the Department of Lands Administration and therefore, called on the beneficiaries to come forward with necessary documents for collections